All45 questions
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You can take two free trial lessons.
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No — enrolling is entirely up to you. You are never moved onto a paid plan automatically.
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You can name the course you want to try — IELTS, TOEIC, Business English, ESL and so on. If you have not decided, your teacher will suggest one after the trial lesson.
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Yes (ages 5–12, 25 minutes). The teacher adapts the lesson to your child’s age and learning history.
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Send us a few preferred dates and times through the free trial application page, and we will get back to you with the schedule. Trial lessons are available at weekends too.
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We bill monthly, and you choose a plan of 4, 8, 12, 16 or 20 lessons a month. All prices include tax. The plan renews month by month, with no minimum term.
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By bank transfer.
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Please transfer the fee by the 25th of the month before the month of lessons (the previous business day when the 25th falls on a weekend or public holiday). The first month’s fee is due by the date we give you.
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No, we do not accept lump-sum prepayment.
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Normally ¥11,000 (tax included), but it is waived during our opening campaign.
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Yes. Please tell us by the 20th of the month before the one you want the new plan to start. Requests after that date take effect from the month after next.
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Fees already paid are not refunded, pro rata or otherwise. If we were unable to provide a lesson for a reason on our side, however, we deduct it from the next month’s fee or refund it by bank transfer.
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Yes, on request.
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IELTS (up to 6.0), IELTS Advanced (targeting 6.5–7.5, limited places), TOEIC, Business English, ESL (general English), Kids ESL, and Tagalog / Bisaya (on request).
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Your teacher will suggest one after the trial lesson.
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One-on-one, 50 minutes (Kids ESL only is 25 minutes).
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Yes. We cover each of the four skills, and you can focus on just the one you find hardest.
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Exam-format practice in lessons is for speaking only. Listening, reading and writing practice tests are for you to work through on your own.
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Yes, after every lesson. Whether you do it each time is up to you.
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Yes. Each student has their own Google Doc, and the teacher adds a review within 24 hours of every lesson. You get a notification at your registered email address whenever it is updated.
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We correct the writing your teacher sets as homework. To submit it, paste your text into your review document. Correction is done outside the lesson as a rule, and the teacher goes through it with you in the next lesson.
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Monthly courses run on a fixed weekly day and time for ongoing study. Intensive courses are a one-off purchase to be used within two months of the purchase date. Lessons not taken within that period are neither refunded nor carried over (except lessons lost to a closure on our side).
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Professional teachers based in the Philippines — only those who teach the advanced classes at study-abroad schools.
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No — lessons are conducted entirely in English.
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As a rule, yes. If you would like a different teacher, let us know on LINE; we change it from the following month, subject to teacher availability.
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Lessons run at a fixed day and time. You settle on your weekly slot when you enrol and take every lesson in that slot.
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Yes. If you let us know, you can reschedule up to four lessons a month. Of those, at most two can be lessons you tell us about after 19:00 (Japan time) the day before.
- Notice by 19:00 the day before: can be rescheduled
- Notice after 19:00 the day before but before the lesson starts: can be rescheduled, up to twice a month
- No notice by the time the lesson starts: counts as a no-show and cannot be rescheduled
The limits are the same on every plan. The new time is arranged from the free slots of your teacher or a substitute teacher.
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Until the end of the month after the lesson you missed. Unused make-up lessons lapse if you pause or cancel.
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An absence without notice cannot be rescheduled or refunded and counts as a lesson taken. If you arrive late, the lesson still ends at the scheduled time. If you have not joined 10 minutes after the start, the teacher may leave, and that lesson counts as taken.
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We give you a make-up lesson at no cost. It does not count towards your monthly limit for rescheduling on your own account. If no make-up lesson can be arranged, we deduct one lesson from the next month’s fee — or, if there is no next month’s fee, refund it by bank transfer.
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Yes. Lessons run as usual as long as it is a weekday in the Philippines.
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There are no lessons on Philippine public holidays (this applies to intensive courses too). Closure dates are announced in our annual calendar; unscheduled closures are announced on LINE or by email. A lesson lost to a closure is rescheduled. For intensive courses, if it cannot be rescheduled within the course period, we extend the period.
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On a monthly plan, each weekly slot covers four lessons a month. When your lesson day falls five times in a month, the fifth is a reserve day with no lesson as a rule. A lesson lost to a public holiday or other closure is made up on that reserve day. If a closure falls in a month with no reserve day, we reschedule it to another time.
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Pausing stops your monthly payments temporarily. Cancelling ends your contract.
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No. Please tell us by the 20th of the month before the month you want the pause to start. A pause can last up to three consecutive months.
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For up to one month we hold the same day, time and teacher for you. Beyond that we cannot guarantee the slot.
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Please tell us by the 20th of the month before the month you want to leave. After that date, your cancellation takes effect at the end of the following month and that month’s fee is due. There are no penalties or cancellation fees.
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Yes, at any time.
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Mainly Zoom. You join every lesson from the personal URL we send you when you enrol; it stays the same until you leave. Wait in the waiting room, and the lesson begins when the teacher admits you.
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If you still cannot connect five minutes after the lesson start time, move to your personal Google Meet URL. We send you the Meet URL when you enrol as well.
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A computer or tablet and a stable internet connection. Zoom works in the app or in a web browser. We recommend a headset (earphones with a microphone).
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If the cause is on the teacher’s side, we reschedule at no cost to you. If it is on your side, you can still reschedule, but it counts towards your monthly limit for rescheduling on your own account.
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Not as a rule. We record only with your consent.
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You can take lessons from anywhere in Japan. Lessons run on weekdays, 6:30–15:30 and 19:00–23:00 Japan time.
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We manage it under our Privacy Policy and never provide it to third parties without your consent.
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